For complete peace of mind, we offer 2 Years Warranty on all Joolca products. In the off chance you need to make a warranty claim you won't be out of pocket at all. We will arrange to repair or replace your item within the 2 year period.
If you would like to like to read through the Warranty Policy, you can read the Warranty Policies below:
Who pays for shipping in a warranty situation?
If you need to return your item under warranty it won't cost you a thing, either! We'll provide you with a return shipping label.
Where are the warranty repairs conducted?
Joolca handles all inspections and repairs in-house. Because of this, we are able to process your warranty claim quickly.
We currently do not have a National Repair network.
If you have any problems with your item, it's always best to contact us directly and we'll help you out as quickly as possible.
How long will a warranty repair take?
We understand the inconvenience of having to deal with a warranty claim. We always aim to get items fixed or replaced within days of receiving the item.
The whole process can take up to two weeks from start to finish, with shipping times to/from Joolca being the longest factor. Once we receive an item, we try to get it back out the door as quickly as possible.
If you need the warranty processed more quickly please get in touch with our support team and we'll try to help out as best we can.
Joolca Care (Extended HOTTAP warranty)
General. Every Joolca product comes with two years of repair coverage through its complete warranty. Joolca Care extends your HOTTAPs coverage for an additional two-years of worry-free protection.
Exclusions. We attempt to make purchasing the warranty for the kit you've purchased (Essential, Outing, or Nomad), while clearly naming all with the corresponding kits names. However, if you accidentally or purposefully purchase warranty for a kit of lesser value, we will only honour the extended warranty on the items within that kit. E.g - you purchase a HOTTAP Outing and Essential warranty the pumping kit will not be covered under the warranty and you will be required to replace this yourself. You may not then pay the difference upon trying to redeem the warranty to receive coverage, this can only be adjusted within the first 30 days of purchase.
